Public facilities district replaces 20-year-old site with a platform built for public accountability

The challenge

The PFD's website was roughly 20 years old and managed by an IT vendor whose primary business wasn't web. Updates were slow, support was unresponsive, and the site had become nearly impossible for staff to maintain. For a public entity created by the Washington State Legislature and King County Council, that wasn't just an inconvenience. It was a compliance risk.

As a municipal corporation, the PFD is required to post board meeting notices, agendas, resolutions, and financial reports for public access. The district also publishes annual reports, state auditor findings, and lease oversight documentation. The old site couldn't reliably handle these obligations. Beyond compliance, the PFD needed a digital presence worthy of its role as steward of one of the country's premier ballparks: a site that communicated professionalism to the Seattle Mariners ownership, the public, and partner organizations across the stadium neighborhood.

The approach

Cloverleaf deployed a platform configured for the PFD's specific needs as a special-purpose district. The site was structured around the PFD's core responsibilities: governance and board oversight, T-Mobile Park operations and improvements, public benefits reporting, and neighborhood engagement.

Board meeting content was organized with structured document management: meeting schedules, agendas, resolutions, and packet materials organized by date and accessible to the public. Annual reports, financial statements, and state auditor reports were given a clean, accessible home. The content architecture was designed so PFD staff could publish meeting notices and upload documents without waiting on a vendor or submitting a support ticket.

The site was built to WCAG 2.2 Level AA accessibility standards, and the PFD gained direct access to a dedicated support team familiar with their platform and their sector, a sharp contrast to the unresponsive vendor relationship they'd been living with.

The results