Security and trust
What your IT and procurement reviewers will ask, answered
Security, hosting, accessibility, data ownership and support for Cloverleaf Sites and Cloverleaf Applications, in one place. If your agency uses a security questionnaire, we'll complete it.
Security
Automated attacks probe public sites around the clock, and public agencies are frequent targets. A site is no longer something you can stand up and forget.
We update the platform on a regular cadence, not when a breach forces the issue. Cloverleaf monitors security advisories and patches your site within hours of critical releases.
Web Application Firewall protection, brute force prevention and vulnerability scanning are included with every subscription.
Hosting and infrastructure
Every Cloverleaf subscription includes infrastructure optimized for performance, security and reliability. You never have to think about servers.
Cloudflare edge delivery
Global CDN, DDoS protection and intelligent caching. Your site loads fast everywhere, every time.
Automated backups
Daily automated backups with point-in-time recovery. Your content is protected against accidents and disasters.
SSL and encryption
Managed SSL certificates, HTTPS everywhere and encrypted data at rest. Security by default, not by request.
Uptime monitoring
Around-the-clock synthetic monitoring with real-time alerting.
Performance tuning
Database optimization, caching layers, image optimization and asset compression. Tuned for real-world performance, not benchmarks.
Staging environments
Test changes before they go live. Every Cloverleaf subscription includes a staging environment that mirrors production.
Accessibility conformance
Every Cloverleaf layout and component is built to WCAG 2.2 Level AA, the current version of the standard. Accessibility is part of how each component is built and tested before it ships, not a widget or overlay added afterward.
Data ownership and export
Most vendors make switching a rebuild. We don't. Every page, document and image in Cloverleaf Sites, and every application, letter of support, score and award record in Cloverleaf Applications, is exportable at any time at no charge, and we'll help you move. Full content and application data export (JSON and Markdown), database export (SQL), and deployment documentation.
Support and response times
Every Cloverleaf subscription includes uptime monitoring and direct access to specialists who know your configuration, backed by a 99.9% uptime SLA. Cloverleaf Applications support is included with every plan.
Response times depend on your tier. Critical issues are answered within 30 minutes on every tier, during business hours.
| Under $1M | $1M to $10M | $10M to $50M | Over $50M | |
|---|---|---|---|---|
| Support | Email and phone | Priority | ||
| Response time | 72-hour response | 72-hour response | 24-hour response | 8-hour response, quarterly reviews |
| Critical issues | 30 minutes | 30 minutes | 30 minutes | 30 minutes |
Reviewing Cloverleaf for your agency?
Send us your security questionnaire and we'll complete it and send it back. Ask us anything this page doesn't cover.
Send us your security questionnaire